Simple! Browse our products, find what you like, and click the "Order Now" button. This will open WhatsApp where you can send us your order details. We'll confirm everything and arrange payment and delivery.
How do I track my order? +
Once your order is dispatched, we'll send you a tracking number via WhatsApp or email. You can also visit our Track Order page for more information.
Can I cancel my order? +
Yes, you can cancel your order within 24 hours of placing it. Visit our Cancel Order page or contact us directly on WhatsApp.
How long does delivery take? +
Usually 7-10 days for UK mainland delivery. We'll send you tracking information so you know exactly when your order will arrive. See our Delivery page for full details.
How much is delivery? +
Delivery starts from ÂŖ9.99. Orders over ÂŖ200 qualify for FREE delivery anywhere in the UK mainland.
Do you deliver outside the UK? +
Currently we deliver to UK mainland only. If you're in Northern Ireland, Scottish Highlands, or islands, please contact us for a quote.
What's your returns policy? +
We offer a 30-day no-hassle returns policy. If you're not happy with your purchase, simply let us know within 30 days and we'll arrange a return. Full details on our Returns page.
How do I request a refund? +
Visit our Refunds page or contact us directly. We'll process your refund within 24-48 hours of receiving your returned items.
My item arrived damaged â what should I do? +
We're sorry to hear that! Please take photos of the damage and contact us immediately on WhatsApp +44 7828 777419 or email us. We'll arrange a replacement or refund as quickly as possible.
Are the panels easy to install? +
Yes! Our panels are designed for easy installation. Most customers install them themselves with basic tools. We're also happy to give advice on installation â just ask!
What are the panels made from? +
Our panels are made from high-quality MDF with acoustic felt backing. They're durable, lightweight, and easy to work with. The MDF panels are paintable too!
Do you offer trade discounts? +
Yes! We offer trade discounts for bulk orders. Get in touch with us and we'll work something out. Just mention you're a trade customer.
What payment methods do you accept? +
We accept Visa, Mastercard, Amex, PayPal, and Klarna. You can also pay by bank transfer if that's more convenient.
Can I speak to a real person? +
Absolutely! We're real humans who actually reply. WhatsApp us on +44 7828 777419, email us, or call us. We're here to help.
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