Terms & Conditions

1. Introduction

Welcome to British Homes Direct. These terms and conditions govern your use of our website and the purchase of products from us. British Homes Direct is a trading name of British Homes Direct, a family-run business based in Oldham, Lancashire.

2. General

We reserve the right to change these terms at any time. Changes will be effective immediately upon posting on this website. Your continued use of the site indicates your acceptance of the updated terms.

3. Products

• All products are subject to availability
• We reserve the right to discontinue any product at any time
• Product images and descriptions are for illustrative purposes
• Colours and finishes may vary slightly from images

4. Pricing & Payment

• All prices are in GBP (£) and include VAT where applicable
• We reserve the right to change prices at any time
• Payment must be made in full before dispatch
• We accept payment via bank transfer, card, PayPal, and Klarna
• All prices are subject to verification

5. Ordering

• Orders are processed via WhatsApp and email
• You will receive an order confirmation after placing your order
• We reserve the right to refuse any order at our discretion
• In the event of a pricing error, we will contact you before processing

6. Delivery

• Delivery times are estimates and not guaranteed
• We deliver to UK mainland addresses only (unless otherwise agreed)
• Delivery fees are as stated at checkout
• Free delivery is available on orders over £200
• We are not responsible for delays caused by couriers

7. Returns & Refunds

• We offer a 30-day returns policy
• Items must be in original condition for return
• Return shipping costs are your responsibility unless faulty
• Refunds are processed within 24-48 hours of receipt
• See our Returns and Refunds pages for details

8. Cancellations

• Orders can be cancelled within 24 hours of placement
• After 24 hours, the order may have been processed
• See our Cancel Order page for details

9. Warranties

• We offer a 1-year warranty on all products
• Warranty covers manufacturing defects only
• Warranty does not cover damage from improper installation or misuse
• We will replace or refund any faulty products at our discretion

10. Liability

To the fullest extent permitted by law, British Homes Direct is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability is limited to the purchase price of the product in question.

11. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of British Homes Direct and is protected by copyright law. You may not reproduce, distribute, or use any content without our express permission.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the jurisdiction of the courts of England and Wales.

13. Contact Information

• 📧 britishhomesdirect.cs@gmail.com
• 💬 +44 7828 777419
• 📞 +44 7828 777419